eMaarket.com Return Procedure

At eMaarket.com, we are committed to providing quality products and a smooth shopping experience. However, as a dropshipping and retail store, our return policy is focused on resolving issues related to the quality or functionality of the items you receive.

Eligibility for Returns:

Returns are only accepted if there is a genuine issue with the product, such as defects, damage during transit, or receiving the wrong item.
We do not accept returns for non-quality-related reasons, such as:
“I don’t like it.”
Change of mind.
Incorrect choice of size, color, or other preferences (unless it differs from what was ordered).

Resolution Options:

If a product is found to have a genuine issue, we will:
Repair the item (if applicable).
Replace it with a new item.
Issue a full refund for smaller items where replacement or repair is not practical.
How to Process a Return
To initiate a return, please follow these steps:

Contact Customer Service:

Send an email to  Info@emaarket.com with the subject line: “Return Request – [Your Order Number].”
Provide Necessary Details:

Include the following information in your email:

• Order Number
• Tracking Number provided during shipment.
• A detailed explanation of the issue with the item.

Include Evidence:

Attach clear photos or videos demonstrating the issue with the product. This helps us understand the problem and process your request faster.
Await Confirmation:

Our customer service team will review your request and respond within 2-3 business days.
If the return is approved, you will receive instructions on how to proceed.

Important Notes

Inspection Before Approval: All return requests are carefully inspected to verify the reported issue.
Return Shipping: Depending on the situation, we may cover the return shipping cost for defective or incorrect items.
Non-Returnable Items: Items that do not meet our return criteria or have no genuine quality issues will not be accepted.